Ron, this real live honest florist you refer to have had the CHOICE to be a member of a relay network, a choice to become a member, to accept or send orders - if the non florists of the industry are order taking and ripping off the public and real florists, the public should be made aware of it - i don't see curtains, i see public empathy toward the plight of the small business owner and i see pressure put back on the public to be more discerning when purchasing over the internet, rather than just the click, click, next, next option of purchasing flowers for loved ones. They simply do not know they are not dealing with real florists - so it is time to put us out there!
Relay's are offering a service only - nothing, and I mean nothing more - they are a service like booking a taxi, dailing a pizza - is there a such a high levy on these services as in the flower industry? What is the ACCC base level on surcharges for these public services? Who sets the standards? Why can't we all put pressure on the relay's where they have a no fee structure at all ? What is the stance of the Australian florist and allied trade association on this topic? What does your local member of parliament think of this? Why does the government not automatically register all Florists into a database and publish that on a website so that all consumers can go to that information to source real florists? Would this not show total respect for consumers?
I have a nice shop, i have all the trimmings, great staff, stock and displays - and when a customer walks into my shop and wants to send flowers overseas or interstate, i try to search and phone a real florist and i have many resources for that i do this out of respect for my customer. Sure it takes time, sometimes it is painful, sometimes not, sometimes i just have to use the relay due to certain constraints, but that is my CHOICE. There are organisations who offer this service, but i must admit, i am hesitant to pay the annual fees.
I applaud your enthusiasm and I mostly agree with your view and from what I understand the website you have built is a free service to florists, and that being the case I would be happy to join.
But in the meantime if real live florists are sending and accepting orders from the relays they are members of and not questioning the fees or campaigning towards reducing them or having them cut out and fully exposed - it is personal choice and if there are no industry standards for the relays to adhere to, well shame on the industry!
Exposure will create POSITIVE media for real live honest florists who care about customers and the PUBLIC will sympathise with the small business owner over the corporate order gatherer's